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Important Updates
    • Enhance Ride Bookings with Passenger Count Feature
    • Pre Book Taxi Backend triggered Push Notifications
    • New Push Notification Features to Assist Travelers
    • Booking.com App Update: Introducing Passenger Count as a New Search Parameter
    • Booking.com App Update: Introducing Flight Number Filtering
    • Technical Partner Newsletter (January 2024)
    • Connectivity Newsletter - Q2 2022
    • Connectivity Newsletter - Q1 2022
    • AI Hackathon Week: Exploring the Future of Smarter Travel
    • Partner Payments – New Payment Schedule
    • Smarter Post-Booking: Flight Tracking Takes the Lead
    • Building an Accessible Future: Our Commitment to Inclusive Travel
    • A Smoother Ride: Introducing Our New Unified Checkout Experience
    • Introducing Genius Reporting: Your New Tool for Tracking your Co-funded Genius Rides
    • See all 14 articles
    • COVID-19 (Coronavirus) Update
Partner Agreement Terms
    • Rides - Partner Operating Document - Version 2 October 2024 [ENGLISH]
    • Rides - Partner Operating Document - Version 1 - October 2023 [ENGLISH]
    • Rides - Partner Operating Document - Version 1 - October 2023 [SPANISH TRANSLATION]
    • Rides - Partner Operating Document - Version 1 - October 2023 [FRENCH TRANSLATION]
    • Rides - Partner Operating Document - Version 1 - October 2023 [ITALIAN TRANSLATION]
    • Rides - Partner Operating Document - Version 1 - October 2023 [PORTUGUESE TRANSLATION]
    • See all 24 articles
    • Rides - General T&Cs - Version 2 October 2024 [ENGLISH]
    • General T&Cs - Version 1 - October 2023 [ENGLISH]
    • General T&Cs - Version 1 - October 2023 [SPANISH TRANSLATION]
    • General T&Cs - Version 1 - October 2023 [FRENCH TRANSLATION]
    • General T&Cs - Version 1 - October 2023 [ITALIAN TRANSLATION]
    • General T&Cs - Version 1 - October 2023 [PORTUGUESE TRANSLATION]
    • See all 24 articles
    • Our Agreement: October 2024 Version 2 - what has changed?
    • Tracked changes - October 2024 Amendments - Partner Operating Document
    • Tracked changes - October 2024 Amendments - General T&Cs
    • Our Agreement: October 2023 Version 1 - what has changed?
    • How can I end my partnership with you?
Partner Tools
    • Technical Change Request Process
    • Incident Management Process (emergencies)
    • What are Driver Events and why are they important?
    • Which partner tools are right for me?
    • Self-Serve Tools: Distance Rates
    • Self-Serve Tools: Fixed route rates
    • How Can I Add Pickup Instructions?
    • I do not receive anymore Confirmation/Amendment/Cancellation Emails, What should I do?
    • How to translate your Partner Portal and Help Center to your preferred language.
    • Vehicle management: Vehicles, Lead times, Passenger and Suitcase capacity management
    • See all 22 articles
    • Why am I not seeing all my bookings in the API?
    • Customer Reference vs. Booking Reference: What's the Difference?
    • Understanding API State Hashes
    • Activate Genius Via API Rates
    • How can I register my webhook?
    • Expansion of Booking Reference IDs to 9-Digits
    • See all 21 articles
    • Where can drivers find the Booking.com Driver App after setup? (Save to home screen)
    • How can drivers use the Driver APP in their own language?
    • My driver does not see assigned rides in the App
    • Having trouble receiving activation SMS?
    • How to correctly use the Booking.com Driver App to help us defend you in the event of a Customer reporting a Pick-Up complaint
    • How drivers can use the Booking.com Driver App to report a Customer No Show
    • See all 12 articles
Account Management
    • Genius Rebates FAQ
    • How can I review my performance and download my reports from the Portal?
    • Quality Expectations from Partners
Pre-Journey
    • What should we do if the booking cannot be accepted in the way it came through to us because the rate is wrong?
    • What should we do if the Meet & Greet charge is missing for a pick-up at the airport?
    • What should we do if a booking is missing a flight number?
    • What should I do if the pick-up or drop-off address is unclear?
    • We have received 2 or more identical bookings. What should we do?
    • Flight delayed - Hourly rate missing
    • What should I do if a customer requests an additional stop which increases the price of the booking?
    • What should I do if a customer requests a child seat?
During the Journey
    • What Is Pick-Up Companion Reassurance Messaging?
    • What is the pick-up process?
    • Flight Delays: What do I do for airport pickups, if the flight is substantially delayed and we can no longer fulfill the ride?
    • What should I do if the number of passengers does not match with the type of vehicle the customer booked?
    • What do we do if a driver has met a customer and there are more passengers/luggage than expected?
    • What do we do if the waiting time has elapsed but the driver can stay at the airport for longer?
    • What do I do if my customer doesn’t show up?
    • What should we do if a customer’s flight has been cancelled or diverted to a different airport?
Post-Journey
    • I believe I am not receiving anymore Complaints Emails
    • How to update your Incident Email Address
    • How does Booking.com investigate a customer complaint?
    • How to Escalate Your Case to the Customer Service Escalation Team?
    • What if the customer leaves something in the taxi?
Preferred Partner Programme
    • All you need to know about how you get more bookings
    • All you need to know about the Preferred Partner Programme
    • Introducing Reporting Locations
Platform-to-Business Regulation
    • Platform to Business Complaint Handling
    • Platform to Business Complaint Handling
Finance & Payments
    • I want to update my Company's Legal Name
    • I want to update my bank details
    • What financial documents do we provide to our pre-book partners?
    • What are our payment timelines?
    • Why do I receive the End Selling Price Report in the customer payment currency?
    • I did not get the payment, what to do?
    • See all 10 articles
EU Directive on Administrative Cooperation (DAC7)
    • DAC7 Guidance And Requirements
    • DAC7 : FAQs
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