Help Centre
Important Updates
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- Improving how bookings reach you
- Enhancing Partner Quality Signals: Introducing Post-Ride Push Notifications
- Preparing for Lunar New Year Demand
- Driven by excellence: Our 2026 Traveller Review Awards celebrate outstanding airport transfer partners
- Black Friday Campaign: Rides Promotion (20 Nov – 3 Dec 2025)
- New Booking Amendment Process to Enhance Connected Trip Experience
- See all 21 articles
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- 11/22/2024 - Enhance Ride Bookings with Passenger Count Feature
- 10/15/2024 - Pre Book Taxi Backend triggered Push Notifications
- New Push Notification Features to Assist Travelers
- Booking.com App Update: Introducing Passenger Count as a New Search Parameter
- Booking.com App Update: Introducing Flight Number Filtering
Partner Tools
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- User setup: How can I change my password?
- User setup: Amend my reservation email
- User setup: Translate your Partner Portal and Help Center to your preferred language.
- Troubleshooting: My Portal is not working correctly (unable to "activate" or assign the driver, cannot load past bookings etc.)
- Troubleshooting: I do not receive anymore Confirmation/Amendment/Cancellation Emails, What should I do?
- Self-Serve Tools: Distance Rates
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- Why am I not seeing all my bookings in the API?
- API: Integration FAQ
- API Setup: All API Features Available
- API Setup: Booking.com Taxi Public API Access (Connect to API)
- Troubleshooting: How to Debug a Search Webhook Integration That Isn’t Working
- Troubleshooting: Why when i assign a driver the phone number is flagged as invalid?
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- Overview: Booking.com Taxi Driver App
- Troubleshooting: My driver does not see assigned rides in the App
- Troubleshooting: Having problems setting up or logging into the Driver app?
- Troubleshooting: My driver does not remember the driver app passcode.
- Troubleshooting: Having trouble receiving activation SMS?
- Driver setup: Using the driver app in your preferred language
- See all 10 articles
Pick-up Processes
Pre-Pickup
During Pickup
Post-Pickup
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- Understanding Incidents: 4 Key Examples of Why They Occur
- Guide: How does Booking.com investigate a customer complaint?
- Guide: Escalate your Case
- Troubleshooting: I believe I am not receiving anymore Complaints Emails
- Guide: Identify and Track Customer Complaints
- Guide: Update or verify your Incident Email Address
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Quality & Best Practices
Active Rides Programmes
Finance & Payments
Partner Agreement Terms
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- Rides - Partner Operating Document - Version 1 - October 2023 [ENGLISH]
- Rides - Partner Operating Document - Version 2 October 2024 [ENGLISH]
- Rides - Partner Operating Document- Version 2 - October 2024 -[DANISH TRANSLATION]
- Rides - Partner Operating Document- Version 2 - October 2024 -[SPANISH TRANSLATION]
- Rides - Partner Operating Document- Version 2 - October 2024 -[FRENCH TRANSLATION]
- Rides - Partner Operating Document- Version 2 - October 2024 -[ITALIAN TRANSLATION]
- See all 24 articles
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- General T&Cs - Version 1 - October 2023 [ENGLISH]
- Rides - General T&Cs - Version 2 October 2024 [ENGLISH]
- General T&Cs - Version 2 October 2024-[BULGARIAN TRANSLATION]
- General T&Cs - Version 2 October 2024-[SPANISH TRANSLATION]
- General T&Cs - Version 2 October 2024-[FRENCH TRANSLATION]
- General T&Cs - Version 2 October 2024-[ITALIAN TRANSLATION]
- See all 24 articles
EU Directive on Administrative Cooperation (DAC7)
Platform-to-Business Regulation