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  2. During the Journey
  3. The Pick-up Process

The Pick-up Process

  • What Is Pick-Up Companion Reassurance Messaging?
  • What is the pick-up process?
  • Flight Delays: What do I do for airport pickups, if the flight is substantially delayed and we can no longer fulfill the ride?
  • What should I do if the number of passengers does not match with the type of vehicle the customer booked?
  • What do we do if a driver has met a customer and there are more passengers/luggage than expected?
  • What do we do if the waiting time has elapsed but the driver can stay at the airport for longer?
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