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Partner Tools

Getting started

  • Technical Change Request Process
  • Incident Management Process (emergencies)
  • What are Driver Events and why are they important?
  • Which partner tools are right for me?

Booking.com Partner Portal

  • Self-Serve Tools: Distance Rates
  • Self-Serve Tools: Fixed route rates
  • How Can I Add Pickup Instructions?
  • I do not receive anymore Confirmation/Amendment/Cancellation Emails, What should I do?
  • How to translate your Partner Portal and Help Center to your preferred language.
  • Vehicle management: Vehicles, Lead times, Passenger and Suitcase capacity management
See all 22 articles

Booking.com Taxi API

  • Why am I not seeing all my bookings in the API?
  • Customer Reference vs. Booking Reference: What's the Difference?
  • Understanding API State Hashes
  • Activate Genius Via API Rates
  • How can I register my webhook?
  • Expansion of Booking Reference IDs to 9-Digits
See all 21 articles

Booking.com Taxi Driver App

  • Where can drivers find the Booking.com Driver App after setup? (Save to home screen)
  • How can drivers use the Driver APP in their own language?
  • My driver does not see assigned rides in the App
  • Having trouble receiving activation SMS?
  • How to correctly use the Booking.com Driver App to help us defend you in the event of a Customer reporting a Pick-Up complaint
  • How drivers can use the Booking.com Driver App to report a Customer No Show
See all 12 articles
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