During the Journey

The Pick-up Process

• What Is Pick-Up Companion Reassurance Messaging?
• What is the pick-up process?
• Flight Delays: What do I do for airport pickups, if the flight is substantially delayed and we can no longer fulfill the ride?
• What should I do if the number of passengers does not match with the type of vehicle the customer booked?
• What do we do if a driver has met a customer and there are more passengers/luggage than expected?
• What do we do if the waiting time has elapsed but the driver can stay at the airport for longer?

Customer No-Shows

• What do I do if my customer doesn’t show up?
• What should we do if a customer’s flight has been cancelled or diverted to a different airport?