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Pre-Journey

Missing Details

  • What should we do if the booking cannot be accepted in the way it came through to us because the rate is wrong?
  • What should we do if the Meet & Greet charge is missing for a pick-up at the airport?
  • What should we do if a booking is missing a flight number?
  • What should I do if the pick-up or drop-off address is unclear?
  • We have received 2 or more identical bookings. What should we do?

Extras

  • Flight delayed - Hourly rate missing
  • What should I do if a customer requests an additional stop which increases the price of the booking?
  • What should I do if a customer requests a child seat?
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