Please submit a request on the Portal / Help Centre by selecting the most accurate option, either before the customer picks up or within 24 hours after the pickup. One of our commercial members will review and modify the rate. Please always include your booking reference number.
Meet & Greet
If you come across a missing M&G rate:
I have a question about rates - Booking with wrong rates - Meet&Greet
Flight Number
If the price for a specific flight number creates a discrepancy from the standard rate. This might happen if the flight number was added after the original booking date.
I have a question about rates - Booking with wrong rates - Flight number added
Missing Hourly/Daily Rate Rule
If you identify any missing hourly or daily rate rules that lead to incorrect charges, kindly report these issues as soon as possible:
I have a question about rates - Booking with wrong rates - Missing hourly/daily rate rule Missing
Campaigns
If you identify any missing campaigns that should have been available:
I have a question about rates - Booking with wrong rates - Missing campaign
Bookings Within the Stop Sale
If you receive a booking within a stop sale:
I have a question about rates - Booking with wrong rates - Booking within stop sale
What Should Not Be Reported Here?
This new section is exclusively for reporting any incorrect rates you encounter. Please note that it is not intended for:
- Booking Amendments: Any changes to existing bookings should still be handled through the standard booking amendment process.
- Customer Special Requests: For any special requests or additional services required by customers, please continue to use the designated channels. What should I do if a customer requests a child seat?