As we approach the busy Peak Period we want to ensure you're fully supported during one of the most demanding times of the year. Your commitment and hard work during these periods make all the difference, and we're stepping up our efforts to match that dedication.
New Call Centre Launch: More Help, When You Need It Most
To better manage the increased trip volume and partner inquiries during peak, we’re excited to announce the opening of a brand-new call centre—dedicated solely to supporting you during this critical time. This added capacity means:
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Faster response times
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Extended service hours
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Improved issue resolution, even during high-demand moments
Our goal is simple: to help you stay on track and confident, knowing that reliable support is always just a contact away.
Reminder: Escalation process available
If you ever feel that a complaint or issue hasn't been resolved fairly, please remember our partner escalation process to ensure your concerns are reviewed at a higher level.