Should you face challenges in accommodating extra passengers or luggage beyond the initial booking, please promptly contact our Customer Service team for assistance. As long as the vehicle type matches the one displayed in the booking, our Customer Service team will support you in case of any customer complaints. However, we advise you to proactively provide evidence of additional luggage if such a situation arises.
If you are able to provide the service but with an additional cost, please follow the below steps:
- Before pick up time: contact Customer Service via the Portal by submitting a ticket and selecting the option that best matches your case:
1. I have a question about a booking - a customer's special request - Vehicle upgrade
2. I have a question about a booking - a customer's special request - Car capacity
- During pick up time: please contact the CS team at +44(0)161 850 4025 and let us know the extra cost.
If you are not able to provide the service during the pick up time, please submit a Customer No show through our driver app or through our Portal / Help Centre by selecting the option:
I have a question about a booking - Report a customer no-show
Please do not allow your driver to charge customers directly, via cash or credit card.