What is the incident email address?
The incident email address, also referred to as a complaints email address, is where you will receive notifications about claims opened by our mutual customers and where we expect you to send supporting evidence to defend them.
How to Update It:
To update your email address, please submit a request through our ticketing system by following these steps:
Contact Us -> I have a question about my account -> Update my Incident Email Address
Once received, our records will be updated accordingly.
After the new email address is approved and agreed upon by both parties, the previous email address will no longer be valid.
NB: this change will take effect up to 3 days after we confirm receipt of your request.