At Booking.com, we are dedicated to delivering seamless travel experiences. One key focus for 2025 is addressing the challenge of mismatched vehicle capacity and booked passenger numbers—a concern that has affected both travelers and our Partners. We recognize the impact this has had and are committed to making vehicle capacity bookings clearer, more transparent, and frustration-free.
Our primary goal is to ensure that every traveler knows exactly what capacity they’ve booked and how many passengers are permitted to travel in the chosen vehicle. This clarity will help avoid misunderstandings and prevent unexpected issues at the time of travel. Currently, mismatches sometimes lead to situations where more passengers show up than were originally booked, which can result in unnecessary delays and confusion.
We’re actively working on enhancements to solve this issue and improve your overall experience. Thank you for your patience as we implement these changes. We’re confident that with better communication, clearer information, and ongoing improvements, your travels will be smoother and stress-free in the near future.
Stay tuned for further updates, and thank you for choosing Booking.com. We look forward to serving you even better in 2025 and beyond!