At the heart of every relaxing holiday is a seamless experience. From the moment a traveller steps into your vehicle to the final drop-off, the service you provide plays a key role in shaping their first and last impression of a destination.
Beyond simply supplying a mode of transportation, your hospitality can elevate an ordinary ride to an unforgettable part of their trip. Factors like a clean, comfortable vehicle, local recommendations and a smooth pick-up all contribute to a positive experience.
Celebrating your exceptional hospitality
Recognising your dedication to delivering exceptional experiences, we’re excited to celebrate the winners of our Traveller Review Awards 2025! This is now the sixth year the awards have recognised our ground transportation partners for going the extra mile. In total, 124 taxi partners are award recipients, with Italy (13) and Spain (11) winning the most awards.
“Whether it’s a taxi driver giving tips on where to find the best local food, or an apartment owner surprising a couple with champagne and roses to help them celebrate their anniversary, our partners go above and beyond every day to create incredible experiences for travellers,” said James Waters, Chief Business Officer at Booking.com.
“Our annual Traveller Review Awards are one way we shine a spotlight on these hospitality heroes and say thank you to them not only from all of us at Booking.com, but on behalf of hundreds of millions of travellers from all over the world.”
Traveller Review Awards 2025 | Celebrating excellence
How can you win a Traveller Review Award?
To be recognised with an award, taxi providers had to have an average review score of 4.6 (out of 5) or higher, an incident rate below 1.5% – in line with our quality expectations – and at least 2,000 rides as of 30 November 2024. The awards are based on verified customer reviews, meaning that only guests who rode in a taxi can leave a review of their experience on Booking.com.
If you’re a Traveller Review Awards 2025 winner, you should have received a personalised digital award kit from your account manager. This features a variety of social media assets, making it easy for you to share your win with the world.
Don’t worry if you missed out this year – now is the perfect time to start preparing for an award-winning year ahead!
Driving shared success
To all of our Rides partners, thank you for all that you do to make travel easier, more comfortable and more enjoyable for travellers around the world. Our taxi offering plays a crucial role in our mission of making it easier for everyone to experience the world, and we couldn’t do what we do without you.