These APIs are designed to help you efficiently retrieve post ride survey data and incident information related to the service you provide to our mutual customers.
Quality Metrics APIs:
- Survey API: Retrieve our mutual customer feedback data and overall satisfaction.
- Incident API: Access real-time or on-demand data regarding the latest complaints and their updates.
- Incident notification via webhook: Get notified of incidents as they happen.
Benefits of Using the these quality metrics APIs:
- Enhanced Monitoring: Real-time access to performance data such as post ride Surveys and Incidents for proactive service management.
- Improved Decision-Making: Comprehensive data for making informed decisions on where to focus.
- Increased Transparency: Clear and accurate reporting of quality metrics.
- Efficient Management: Streamline tracking and management of survey results and incident reports.
To further support you, we want to ensure clarity on how complaints are investigated and resolved. This will help reduce unnecessary contacts with our customer services and streamline the complaint resolution process. For more information please check our article here.
Getting started:
To integrate these APIs, please refer to our detailed API documentation. Separate actions are available on:
- Survey API documentation
- Incident API documentation
- Incident notification via Webhook API documentation